Three days no questions asked exchange policy. upon receipt of your item, should you wish to return your item to us we will take back the items(in the condition we have delivered to you) no questions asked. you can exchange the item based on the product category;(eg. gold for gold, jewellery for jewellery).

in the case of online purchase, all goods sold are exchangable within 7 days form the date of receipt. all requests for exchange are required to be made known to us within 7 days from the date of receipt. to request for an exchange, email to us at contactus@gemssandgold.com.sg with the order number in your subject title. we endeavour to get back to you within 1 to 3 working days.

Alternatively, you may exchange your purchased item(see below criteria for exchange) for other products at our retail stores and our braches you are required to bring along the item(along with all packaging) as well as the orginal invoice as proof of purchase. 8

For example to other available items of higher value, you will be required to pay for the difference in value. for exchangges to other available items of lower value, no refund will be given for the difference amount

Here you can place an explanation or answer to the question.

Here you can place an explanation or answer to the question.

Here you can place an explanation or answer to the question.

Here you can place an explanation or answer to the question.

Here you can place an explanation or answer to the question.

Here you can place an explanation or answer to the question.

You can email us at info@gemsandgold.com.sg

Are the jewellery pieces 1st hand? Gems & Gold provides High Quality Pre-loved Jewellery pieces at Affordable prices. Each Jewellery piece has been disinfected, cleaned and polished to give it a brand new look.

What payment do you accept? At the moment, we only accept paynow. However, we are looking into other payment options.

Do you provide delivery? Self-collection is the only option at the moment