We at Gems & Gold Pte Ltd. value your privacy and believe that it is our responsibility to protect your personal information by properly managing it. The privacy practices of this policy is in compliance with the Personal Data Protection Act 2012 (“PDPA”) in Singapore
1. CONSENT & DATA COLLECTION
The terms “Personal Data” and “Personal Information” include any form of information we collect that identifies you, or from which you are reasonably identifiable. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when users visit the website, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on the site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.
We may also collect non-personal identification information about Users whenever they interact with the site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to the site, such as the operating system and the Internet service providers utilized and other similar information.
Gems & Gold Pte Ltd will be collecting User’s personal information for the following purposes
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs. Consistent with local law and choices and controls that may be available to you The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions.
3. DISCLOSURE OF INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, and transaction information
We do not rent or sell your personal information to third parties for their marketing purposes without your explicit consent. When companies perform services on our behalf, like package delivery and customer service; however, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law
4. ACCESSING, CORRECTING, AND AMENDING YOUR PERSONAL DATA
In compliance with Singapore's Personal Data Protection Act ("PDPA"), we permit individuals to have access to and correct any personal data which we have in our possession and control. If you are not an employee of the company, and you wish to make a request to access and/or to correct any of your personal data which we may have, please contact us as below and we shall respond to you in due course. Please note that we may charge a fee, dependent on the scope of the request before we comply with any request made.
Where applicable, reasonable steps are taken by us to verify the accuracy of your personal information received at the point of collection. However, please note that you are primarily responsible and liable for the accuracy and completion of all personal information submitted by you
Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific personal information about you that we process or retain, please contact us.
5. RETENTION OF INFORMATION
Your personal data will be retained for as long as it is necessary to fulfil the purposes for which it is collected or for business or legal purposes, or in accordance with applicable laws.
Should you choose to unsubscribe from our mailing list, please note that your personal data will still be retained on our database to the extent permitted by law
6. CONFIDENTIALITY AND SECURITY
Gems & Gold Pte Ltd has appropriate technical, administrative and physical procedures in place to prevent unauthorized access, collection, use, disclosure, copying, modification and disposal of your personal information. Internal procedures are also put in place requiring our employees and data processors to respect the confidentiality of any personal information held by us
7. POLICY ON TELEPHONE NUMBERS REGISTERED WITH THE DNC REGISTRY
Unsolicited telemarketing messages will not be sent to your telephone numbers if they are registered under the Do-Not-Call Registry (“DNC Registry”), unless we have your clear and unambiguous consent to do so. However, we may continue to contact you at the telephone numbers provided to us in the limited circumstances allowed under the DNC Registry even though you have registered these telephone numbers with the DNC Registry. If you do not wish to continue receiving such messages, please email us at firstname.lastname@example.org.
9. CONTACTING US
If you have any questions or feedback regarding this Policy, or need clarifications on to how we collect, use, disclose and store personal data, you may contact us at Enquiries@gemsandgold.com.sg