Eligibility for Refund
- You may be eligible for a refund if you have received a defective or damaged product.
- Refund requests due to aesthetic preferences or changes of mind are subject to review and may not always be approved.
- Custom-made or personalized jewellery items may be exempt from refund.
Conditions for Refund
To qualify for a refund:
- Initiate a refund request within 7 days from the date of delivery.
- Ensure item is unused, in its original packaging, and accompanied by the proof of purchase.
- Contact our customer support at xx to initiate a refund
- Provide your order number, a clear explanation of the reason for the refund, and supporting evidence like photographs of the defective/damaged item.
- Our team will review your request and respond within [number of days] with further instructions.
- If approved, we'll guide you through the steps to return the item. Return shipping costs may be covered by us depending on the situation.
- Once we receive and inspect the item, and if the return is approved, we will process the refund via the original payment method.
- We reserve the right to refuse a refund request if the item has been modified, mishandled, or shows signs of intentional damage.
- Refunds will not be provided for items that have been lost, stolen, or damaged due to inappropriate use or neglect.
- It is important to note that refund processing times can vary, but we aim to complete the process as soon as possible.
- Refunds may only be issued in the form of the original payment method used at the time of purchase.
We believe that this refund policy ensures a fair and transparent process for all our customers. Please feel free to contact our customer support team if you have any further questions or concerns.