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Gems & Gold accepts exchanges for all online orders made from our Online store unless stated otherwise. All exchange requests must be done within 3 days upon the date stated on the receipt of the order. There will be strictly no returns or refunds on orders made from Gems & Gold Online and Physical store. For exchanges, kindly email enquiries@gemsandgold.com.sg with your name, contact details and purchase receipt number and we will get back to you soon or visit our outlet at 447 Clementi Ave 3, Singapore 120447. Item should be in original and working condition. Original invoice, certificate, warranty card & packaging (if any) must be produced. Gold jewellery purchased on Gems & Gold Website / Physical store will be based on prevailing gold rate. Promotional items will be considered for exchange base on case-to-case basis. Gems & Gold Pte Ltd holds the right in the decision
All terms and conditions pertaining to Gems & Gold Pte Ltd are subject to change at full and absolute discretion of Gems & Gold Pte Ltd.